This Bundle Is Addressed To Me However The Contents Aren’t Mine!


What to do with a package deal that isn’t yours however has your deal with? I’ve not too long ago had two packages that have been addressed to me arrive at my house however the contents and the bill inside have been addressed to another person.

The primary time it occurred with Sephora which was a few 12 months or so in the past and extra not too long ago it occurred with a MAC Cosmetics I ordered about two and a half weeks in the past. The deal with label exhibits my identify and my deal with however the contents inside weren’t mine. I had ordered a couple of eyeliners from MAC throughout a sale and what I obtained was a powder, two concealers, and two forehead pencils. I contacted them through textual content (Customer support texting is sensible! Bobbi Brown and some different Estee Lauder manufacturers do that now!) and so they replied instantly requested about my issued, apologized, and mentioned they’d get my order out instantly. I requested about sending the objects that weren’t mine again however they mentioned it was positive I might preserve them or reward them.

This was all good and nice however I used to be slightly involved that somebody had my order data. I’m unsure how I really feel about that. It’s doubtless innocent sufficient however I don’t completely love the thought of my order quantity, identify, deal with, and telephone quantity on the market. I instantly shredded the bill my order got here with which has me hoping whoever obtained mine did the identical.

My MAC expertise was nice sufficient however my Sephora one was not and I used to be reminded why when somebody did a Tiktok not too long ago saying she had positioned a $942 order and solely obtained an order that was $44 value of product. The identical bizarre factor occurred to her the place the package deal was addressed to her however the contents and bill inside weren’t her personal.

I obtained slightly skeptical of her story when she mentioned she referred to as to rectify the problem and Sephora mentioned she had extreme returns and they might not be changing her order. I imagine after a couple of telephone calls she was lastly capable of get the issue sorted however no matter no matter previous points she’s had with Sephora’s return division, I spotted I had a little bit of the identical poor customer support from Sephora.

This very same factor occurred to me a 12 months in the past after I ordered some Perricone No Make-up Make-up. When my field arrived it was addressed to me however the bill inside was another person’s identify and deal with and wasn’t something I had ordered. I’m guessing whoever is boxing objects are doing a couple of at a time and that’s the place the mix-ups are taking place.

I referred to as Sephora that very same day nevertheless it was an actual run round with them. I hardly ever return something to Sephora however they actually handled me like I used to be the one at fault or as if I have been mendacity about what occurred. I provided footage of the contents and bill however was advised I’d have to return all of it, re-order the objects, and I’d be given a credit score to my account after the unique order was returned. Thoughts you, I didn’t anticipate to maintain the objects I obtained however the reality I used to be out $200 some {dollars} and anticipated to do one other $200 greenback order with out getting my a reimbursement from the primary order felt actually crappy. I did do what was recommended however needed to contact them two extra occasions earlier than I obtained a refund for the order I returned.

Has this ever occurred to you?

Have you ever ever gotten a package deal deal with to you however the contents inside are invoiced to another person?

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